One of those days
Friday, July 7th, 2006Well, today started out really well until I walked up to the America West ticket counter. I can’t even begin to tell you the things I’ve seen, the lack of quality service, the lack of organization, and the mis-communication that has occurred between the staff, operations, and information systems of America West / US Airways. Overall, I’ve handled it pretty well (considering I’ve been standing in lines since 9:30pm, it’s now 5:19am, and I’m on the west coast instead of the east coast).
Rather than rant about all of the things that I’ve seen over the past day (which ultimately led me to wrong side of the country and has me blogging from a terminal full of angry and tired ex-customers ), I just want to warn everyone about flying America West / US Airways unless it is a last resort. I’ve spent a lot of time traveling and I am a very patient individual, but I have never seen an airline like this before.
On the upside, I’ve heard some interesting stories in the late hours here in the terminal. I’ve talked to multiple individuals that are coming home or on their way to Iraq. I listened to an older gentleman from Turkey tell me about his alcoholic father and how he has been stuck in the terminal for two days after losing his papers. I’ve talked to a few roadies that missed their connection to meet the band for the beginning of their tour. And I talked to an individual that told me about his religious evolution since being shot twice.
It may have not been a comfortable trip, but it sure was interesting.
